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  • Top FAQs

    • What is Flash Factory™?

       
      Flash Factory is a group of designers and developers who have created a powerful online web-tool that allows you to create your own professional Flash® websites. No programming or downloading required.

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    • What are nameservers?
      Sometimes called a "host." A computer (server) that has both the software and the data (zone files) needed to resolve domain names to Internet Protocol (IP) numbers. Domain names must be programmed into a minimum of two nameservers hosted on separate networks.  Basically the nameSERVER hosts the content of your website and resolves your domain NAME. Close
    • How do I change my nameservers?

      Changing your nameservers is actually pretty easy and your Flash Factory site will automatically go live on the web once you have successfully updated them.  Here is a simple step by step guide for updating your nameservers:

      Go to the website where you bought your domain (ie. Godaddy, Network Solutions, Direct Nic, etc)
      Log-in to your account
      Go to the admin area for your domain
      Click change or update nameservers
      Rename your first two nameservers:

      ns1.flashfactory1.com
      ns2.flashfactory1.com

      Once the nameservers are updated (the length of time will depend on how quickly the registrar activates your changes) your site will go live on Flash Factory servers automatically.  Until then you may view your temporary URL at:

       

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    • How often can I make changes to my site?


      As long as you have an internet connection, you can manage your site from anywhere in the world at any time. There is no limit to how many changes you can make.

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    • Can I connect my site to a domain I already own?

      Yes! It’s simple actually. In your admin area you can specify a domain or if you have a free trial you’ll be asked to specify a domain through the process of upgrading.
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    • My company is in the service industry. Will a Flash Factory site help my business?


      Yes! Flash Factory web sites are not only for businesses that sell products.  Service-oriented Web sites can provide samples, references, location, hours of operation, and more, 24/7.  Get started here.  Try it free and see what having a great website can do for your business.

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    • I want to put my business online - where do I start?

       
      Simple.  Click here or navigate to the "Site Designs" page. Then:

      • Choose a design
      • Change color scheme
      • Name your pages
      • Assign page functions
      • Publish
      • Customize
      It's really very easy.  Need help?  Watch the videos on the "How It Works" page. Close
    • How much is Site Service and Hosting?


      Our current BETA pricing is as follows:

      Hosting: $5.99
      Site Service: $9.99
      Custom CMS: $3.97

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    • Can I add my own Photos and text to my site?
      Absolutely. Once you have completed your site design and signed in to your CMS (Content Management System), you will have complete freedom to customize and upload your content… 24/7.
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    • How do I change my payment method?

      Flash Factory uses data encryption to protect your account information and maintain security. This makes doing business over the Internet as secure as purchasing by telephone and allows you to purchase new services online and to take advantage of our auto payment options.

      To update or add payment information to your Account:

      • Log in to the control panel
      • Click the My Account tab
      • Click the Billing link
      • Edit your information
      • Update or add payment information, click save and continue


      Your payment information has been updated.

      Please note: Only the Account Holder / Primary Contact and Administrative Contact of record on the account have the authority to update the payment information for an account.


      The information Flash Factory receives from you is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure, alteration, or destruction of that information. Your transmission of sensitive information (e.g., account numbers, account passwords) to us is encrypted in the interest of privacy protection and information integrity. Transactions within our Account Manager and purchase flows use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems. You can click the lock icon within your Web browser to verify the authenticity of any of the SSL certificates.


      If you have services that are currently on Auto Renew you can change, but cannot delete, your payment information.

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