Frequently Asked Questions
Top Faq's
What Is Flash Factory?
Flash Factory is a simple, easy to use, "Do-It-Yourself" , Flash website builder that allows you to create your own professional website. No programming, no webmasters ever.
How Do I Get Started?
Click here or navigate to the "Site Designs" page. Then choose a design, pick a subscription package, edit your color scheme, name your pages, get your page styles, publish your design and customize.
It's very easy. But if you need help we have some great videos on the "How It Works" page.
It's very easy. But if you need help we have some great videos on the "How It Works" page.
Can I Use A Domain Name I Already Own?
Yes!During checkout you can attach a currently owned domain to your new Flash Factory website, or if you currently have a free trial you’ll be able to attach a domain during the upgrade process.
What Is The Cost?
We have four pricing packages to fit any business need, with the lowest monthly price of $4.67. Click here to check out our full pricing overview.
Can I Add My Own Text, Photos And Video?
Once you have completed your site design and logged in to your control panel, you will have complete freedom to customize and upload your content… 24/7.
General
Will I Need Any Special Software?
No. Only a computer with a Web browser and an Internet connection is needed. You don’t need any special hardware or software. However, if you intend to upload pictures of your inventory, you may want to invest in a digital camera or scanner.
How Long Has Flash Factory Been Around?
Flash Factory has been developing custom websites since our inception in 2004 and has been offering our patented "KOG" technology do-it-yourself system since early 2009. Flashfactory.com, Inc. is registered in the State of Nevada, USA.
Do You Have A Satisfaction Gurantee?
We offer an unconditional 30 day money back guarantee. If for any reason our product does not fit your needs you will receive a refund for the monthly fee. It is truly risk-free.
Do I Get Email Access With My Account?
Each pricing plan comes with an alotted number of email accounts. You may add or remove email accounts at will by logging in to your admin control panel by clicking here. Beneath the tab labled "Extras" click the drop- down menu item called "Email Accounts" and create any email accounts you like(i.e. info@yourdomain.com). Once an account is set up you may then check your email account via the "Webmail" tab or set it up in a pop3 mail hosting application (i.e. Outlook Express, Mac Mail, etc).
Pricing
What Is Included In The Cost?
Our subscription packages all come with hosting, site service, email accounts, analytics and basic support. Our most economical pricing package starts at the low monthly charge of $4.67. Click here to check out our full pricing overview.
What Forms of Payment Are Accepted?
We accept Visa, Mastercard, American Express, Discover Card, PayPal and ECheck. We also accept mail-in-payments for customers that purchase a year or more subscription service in advance.
Billing
Can I Upgrade, Downgrade Or Cancel My Account At Any Time?
Of course. You may make changes to your service any time you from your admin area, you may instantly change plans and upgrade your account.
When you cancel your subscription with Flash Factory, your website will be automatically terminated and removed from the system. All of this is done once again from the admin area.
No partial/pro-rated refunds are given.
No partial/pro-rated refunds are given.
How Do I Close My Account?
To cancel your Flash Factory website, go to the admin area and submit a support ticket with the words cancel in the body.
Closing your account will immediately and permanently delete all text, images, stats, videos, and other data.
If you’re on a paid plan, you may consider simplyc ontacting us to downgrade to a more economical plan instead.
If you just want to change site designs please contact us directly through the support system for more details.
How Do I Switch The Credit Card Billed For My Account?
You can change or update the credit card billed for your Flash Factory account through the admin area. When you update your credit card details the system will replace your old credit card with your new one.
Technical
How Do I Update My Nameservers?
Flash Factory is a group of designers and developers who have created a powerful online web-tool that allows you to create your own professional Flash® websites. No programming or downloading required.
How Do I Receive Technical Support?
Telephone support is available M-F 10am-6pm PST for customers who have purchased premium support or have "Premium" or "Unlimited" website subscriptions. If you are not currently a "Premium" member you may purchase a yearly support package for $49.95.
Email support is available 24 hours a day, 7 days a week, 365 days a year regardless of your subscription plan.
Our Technical support hotline is: (310) 341-3402
Email support is available 24 hours a day, 7 days a week, 365 days a year regardless of your subscription plan.
Our Technical support hotline is: (310) 341-3402
How Do I Add Multi-media Files To My Site?
Your CMS provides you with all the tools you need for fitting images, uploading video, adding thumbnails, song files, etc.
Login here to begin updating your website.
Login here to begin updating your website.
Why Don't I See My Site Updating After I Make A Change?
Anytime your site doesn't update automatically, you are most likely viewing a "cached" version of your site. In order to see the most current changes on your site you may have to clear your browser cache. This is specific to each individual browser so it is important you identify which browser you are using and click here to find instructions for clearing your cache.
Click here to get more information on clearing your browser's cache.
Click here to get more information on clearing your browser's cache.
Can I Add My Own Text, Photos And Video?
Once your site is setup you may login to your CMS or Content Management System and update text, photos, video, audio, layout and links 24/7. With your subscription you get complete and total access to make changes and updates whenever you wish.








